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售后服务标准

2015-10-29 17:19

售后服务标准

    您所购买的商品将由相对应的商家直接为您提供售后服务,如对处理结果有异议,甲乙丙丁网鼓励您与卖家之间协商解决,如无法协商一致的,请联系平台客服为您解决。

自商品售出之日(以实际收货日期为准)起7日内可以退换货,15日内可以换货,您可在线提交返修/退换申请办理退换货事宜。

具体退换货标准如下:


    退货时请保持主商品完好,附件齐全,并将商品的赠品一并返回;

退换类别

具体描述

是否支持7天(含)内退换货

是否支持15天(含)内换货

是否收取运费

备注

国家法律所规定的功能性故障或商品质量问题

经由生产厂家指定或特约售后服务中心检测确认,并出具检测报告或经第三方卖家售后确认属于商品质量问题。

当地无检测条件的请联系第三方卖家客服处理。

到货物流损、缺件或商品描述与网站不符等平台原因

物流损指在运输过程中造成的损坏、漏液、破碎、性能故障,经售后人员核查情况属实。缺件指商品原装配件缺失。

平台审核期间可能需要快递人员证明或要求您提供实物照片等,以便第三方卖家售后快速做出判断并及时处理。

其他原因

除以上两种原因之外,如个人原因导致的退换货,在保证商品完好的前提下。

由客户承担商品往返运费。


注:

    1.判断实际收货日期规则:
按照物流平台显示的实际到货日期为准。如果合作伙伴不能有效返回签收日期,则卖家客服根据距离等因素和客户人工确认实际到货日期。

    2. 在商品无任何问题情况下,卖家承诺:自您实际收到商品之日起7日内可享受无理由退换商品,退换商品往返运费由您承担的情况下,可以全额退款,充分保护消费者利益。


特别说明,以下情况不予办理退换货:

    1. 任何非平台卖家出售的商品;

    2. 过保商品(超过三包保修期的商品);

    3. 未经授权的维修、误用、碰撞、疏忽、滥用、进液、事故、改动、不正确的安装所造成的商品质量问题,或撕毁、涂改标贴、机器序号、防伪标记;

    4. 无法提供商品的发票、保修卡等三包凭证或者三包凭证信息与商品不符及被涂改的;

    5. 其他依法不应办理退换货的。

 

上一篇: 退款退货流程 下一篇: 订单查询
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